This policy explains how ALPA Simulation Ltd collects, uses, and protects your personal data, the lawful bases we rely on, how long we keep your information, and the rights you have under UK data protection law.
ALPA Simulation Ltd is the "data controller" responsible for your personal data. Our details are:
Depending on how you interact with us, we may collect and hold the following:
We only process your personal data where we have a lawful basis to do so under UK GDPR. The bases we rely on are:
To arrange, confirm, and deliver your simulator session and any related communications. Lawful basis: performance of a contract.
To take payment for your booking or voucher and to help prevent and detect fraud. Lawful basis: performance of a contract, and compliance with a legal obligation.
To ask for feedback after your session and, where you have opted in, to send you marketing emails about our experiences and offers. Lawful basis: consent, which you can withdraw at any time.
If you accept them, Google Ads cookies on this website tell us which of our adverts led to a booking. These are never set unless you press Accept on our cookie banner. Until then — and permanently, if you reject — Google's tag runs in a cookieless "consent mode" that stores nothing on your device and sends only aggregated measurement signals. Lawful basis for the cookies: consent, which you can withdraw at any time using the Cookie preferences link in the footer of any page. See our Cookie Policy for the full detail.
To record video and audio during your session for safety and security purposes (see section 4). Lawful basis: legitimate interests.
To keep accurate financial records and meet our accounting and tax obligations. Lawful basis: compliance with a legal obligation.
The simulator cockpit is fitted with a CCTV camera that records both video and audio for the duration of your session. We want to be completely transparent about this.
We record in the cockpit to protect the safety of customers and instructors, to evidence any damage to equipment, and to resolve disputes or allegations arising during a session.
Our lawful basis is legitimate interests, namely the safety of people on our premises, the protection of our property, and the establishment or defence of legal claims.
Recordings are not used for marketing, are not published, and are not provided to customers as a souvenir or keepsake.
CCTV footage is kept for 14 days, after which it is deleted. Footage may be retained longer only where it is required as evidence for an active insurance claim, legal claim, or police investigation.
Access to CCTV footage is restricted to the two company directors only. Footage may be disclosed to our insurers, our legal advisers, or the police where lawfully required.
Signage is displayed at the premises, and customers are informed verbally before each session.
You are welcome to take your own photographs and videos during your visit. We only post photographs of customers on our social media channels where the customer has given explicit consent at the time. You can withdraw that consent at any time by emailing info@alpasimulation.co.uk, and we will remove the photographs from channels within our control.
Some of our processors may transfer or store personal data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place: we rely on UK adequacy regulations, or on International Data Transfer Agreements or the UK Addendum to the EU Standard Contractual Clauses, so that your data continues to be protected to UK standards.
We keep personal data only for as long as we need it. Our standard retention periods are:
| Type of record | Retention period |
|---|---|
| Booking and customer records | 6 years (accounting and tax requirements) |
| Marketing consent | Until you withdraw consent |
| CCTV footage (video and audio) | 14 days (see section 4 for exceptions) |
| Website enquiries | 12 months |
Under UK data protection law, you have the right to:
To exercise any of these rights, please email info@alpasimulation.co.uk. We will respond within one month.
We hope we can resolve any concern you raise with us directly. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Our sessions are open to under-18s when accompanied by an adult. Where the customer is under 18, the booking must be made by a parent or guardian, who provides the personal data and the consent required for the booking.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date below.
Questions? Contact us · Last updated 27 July 2026