The Flyer's Code.

1. Cancellation and Rebooking Policy

The purchased package gives the participant access to the Boeing 737-800NG simulator experience for one year from the date of purchase. Within this timeframe:

• Cancellations made up to three months before the expiry date: 100% refund of the original purchase price.
• Cancellations between three months and one month before the expiry date: 50% refund.
• No refunds for cancellations made within one month up to the last valid day.

Participants may reschedule to different dates within the one-year validity period. Rebooking requests must be submitted and confirmed within the validity period; after expiry, rebooking is unavailable.

If unforeseen circumstances require ALPA Simulation to change the scheduled date, changes will be discussed with the client and alternative dates offered for mutual agreement. If no agreeable alternative can be found, the ticket will be cancelled and a 100% refund of the original purchase price issued, unless the ticket has already expired.

2. Briefing and Debriefing

Each package includes a free 15-minute briefing and debriefing. Clients should arrive early to allow for this.

3. Simulator Experience Interruptions

ALPA Simulation is not liable for interruptions due to circumstances beyond its control, including but not limited to simulator failure, instructor illness, pandemic, war, or acts of God. Efforts will be made to reschedule, but no refunds will be issued.

4. Travel Expenses

ALPA Simulation will not reimburse travel expenses, for the initial participation or any subsequent returns.

5. Reduced Flight Experience

If the experience is reduced due to the client's illness, tardiness, or other factors within the participant's control, ALPA Simulation will not rebook or refund.

6. Participation Restrictions

Participants with disabilities or mobility issues should contact ALPA Simulation to explore possible accommodations. Participants must not be under the influence of alcohol or drugs and must be in generally good health (the physical and mental capability to engage in the experience).

7. Health Restrictions

The simulator is not suitable for individuals suffering from motion sickness, epilepsy, or similar conditions. Our current infrastructure may not provide adequate accessibility for wheelchair users; we will make every effort to accommodate diverse needs and encourage anyone with specific requirements to contact us before booking so we can explore solutions together. Your safety and comfort are our priorities.

8. Assumption of Risk

All participants accept personal responsibility for any risks associated with their participation.

9. Guests

Up to two guests may accompany participants but cannot use the simulator unless they have paid for the experience.

10. Participant and Guest Behaviour

ALPA Simulation reserves the right to ask participants and guests to leave without rebooking or refund in the event of unacceptable behaviour (including disruptive conduct, failure to follow safety instructions, disrespect towards staff, or actions that compromise the safety or enjoyment of others).

11. Lounge Usage

The lounge is complimentary for participants and up to two guests; consumption should be moderate. For larger group bookings, contact ALPA Simulation to discuss lounge access for additional guests.

12. Security of Parked Cars

Clients are solely responsible for the security of their parked cars. ALPA Simulation disclaims liability for loss or damage to personal property.

13. Liability Disclaimer

Clients will not hold ALPA Simulation responsible for personal injury, death, loss, or damage to property unless directly caused by gross negligence by ALPA Simulation officers, agents, or employees. Clients must adhere to all rules and safety procedures.

14. Liability Insurance

ALPA Simulation holds comprehensive liability insurance to protect clients. Contact us for further information.

15. Additional Provisions

These terms are subject to applicable consumer protection and business-practice laws. ALPA Simulation disclaims liability for circumstances beyond its control and operates in accordance with legal requirements. By participating, clients acknowledge and accept the inherent risks and agree to comply with all safety regulations and guidelines.